Privacy Policy
A legal disclaimer
The information provided on this website is for general informational purposes only. Kaikōura Bespoke Tours assumes no responsibility for errors or omissions in this content or for any actions taken based on the information provided.
What type of information we collect:
We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance;
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To be able to contact our Visitors with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to strict standards set by brands like Visa, MasterCard, & Paypal. This will ensure the secure handling of credit card information by our store and its service providers.
If you don’t want us to process your data anymore, please contact us at hello@kaikourabespoketours.nz
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you in regards to any agreement we may have with you. For these purposes we may contact you via email, telephone or What's App.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to hello@kaikourabespoketours.nz
Terms & Conditions:
Special Conditions:
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Minimum Numbers: Tours require a minimum number of participants to operate. If minimum numbers are not met, the tour operator reserves the right to cancel the tour and offer a full refund or alternative date.
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Force Majeure / Weather: In the event of severe weather or uncontrollable circumstances (such as government travel restrictions or natural disasters), the operator reserves the right to cancel or alter the tour. A refund or travel credit will be offered at the operator’s discretion, minus any unrecoverable third-party costs.
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Fitness & Health: Clients must disclose any pre-existing medical conditions. The operator reserves the right to refuse participation if a client's health or fitness level poses a risk to themselves or others.
Confirmation, Payments and Bookings:
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Booking Conformation/Deposit: A non-refundable deposit of 20% of the total tour cost is required to secure your booking.
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Payment: The full tour fee must be paid when booking. Until online bookings and payment are available (in progress) your tour guide will give you details on how to make your payment.
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Your guide will advise you by email of any changes concerning your booking.
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Terms & conditions are subject to change without notice.
Cancellation Policy & Charges:
All cancellations must be submitted in writing. Charges are calculated as a percentage of the total tour price based on how many days prior to departure the notice is received:
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60+ Days or more before departure - Full refund minus the non-refundable booking deposit.
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31 to 59 Days before departure: 50% of the total tour cost is forfeited.
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15 to 30 Days before departure: 75% of the total tour cost is forfeited.
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14 Days or less before departure (including No-Shows): 100% of the total tour cost is forfeited.
Amendment Policy & Charges:
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Guest-Requested Changes: Requesting a change to tour dates or names after booking is subject to availability and will incur an administration fee of $50 per change.
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Cut-off Window: No amendments or date transfers are permitted within 14 days of departure. These will be treated as cancellations under Section 2.
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Supplier Costs: Any additional costs or price differences charged by third-party suppliers (such as hotels or transport providers) due to your amendment will be passed on to you.
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Date Changes: Changes to tour dates requested 14 days before departure are subject to availability and may incur an administrative fee of $50 per person.
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Last-Minute Changes: Any amendment made within 14 days of departure may be treated as a full cancellation, and standard cancellation fees will apply.
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Minor Variations: Small changes to itinerary details after booking may incur additional supplier fees (i.e. addition of wine tasting tour)